Rectella International Ltd – Customer Satisfaction Survey

SALES DEPARTMENT

Question 1a - Efficiency...

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Question 1b - General helpfulness...

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Question 1c - Availability of product...

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Question 1d - Product knowledge...

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Question 1e - Account knowledge...

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Additional Comments:-

Question 1f - How easy are the sales team to get hold of...

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Question 1g - Would you like more touch points in season with the sales team...

YESNO

Comment- How do we achieve this, for example, phone calls, face to face meetings:-

Question 1 Not applicable

DELIVERY

Question 2a - Delivery dates met...

YESNO

Question 2b - Deliveries accurate against purchase orders...

YESNO

Question 2 Not applicable

Additional Comments:-

QUALITY

Question 3a - Quality of products...

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Question 3b - Customer complaints response...

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Question 3c - Product packaging standards...

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Additional Comments:-

Question 3d - How much do you think Rectella champion sustainability...

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What more could they do:-

Question 3 Not applicable

ACCOUNTS DEPARTMENT

Question 4a - Accounts staff service...

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Question 4b - The way in which queries/issues are handled...

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Question 4c - Speed of paperwork processing eg. credit notes...

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Additional Comments:-

Question 4 Not applicable

Question 5 - How would you rate Rectella International as an overall Supplier...

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General Comments:-

Question 5 Not applicable

FINAL THOUGHTS

Question 6a - Are you aware we are the World’s only supplier of Fairtrade Charcoal...

YESNO

Question 6b - Were you aware we were first to market with our FSC charcoal...

YESNO

Question 6c - Are you aware we manufacture 100% of our Instant Barbecues in Lancashire, having brought this item to the market back in 1986?...

YESNO

Question 6d - Are you aware of the full Bar-Be-Quick summer and winter fuels range?...

YESNO

Question 6 Not applicable

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DATE (required)

Account Name (required)

Account No. (if known)